Privacy Policy

1. Introduction

PowerSource Canada ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as account credentials)
• Billing and payment information
• Energy usage information
• Correspondence and communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Technical information (such as browser type, operating system, device information)
• Usage information (such as pages visited, time spent on pages, click-through data)
• IP address and location information
• Cookies and similar tracking technologies (as described in our Cookie Policy)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and bill for our services
• Communicate with you about our services, updates, and promotions
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations and regulatory requirements
• Personalize your experience with our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Transactions: If we engage in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We implement appropriate safeguards to protect your personal information when it is transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communications.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: 1-800-555-POWER
• Mail: PowerSource Canada, 123 Energy Drive, Toronto, ON M5V 2H1, Canada